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sarah norwood

My incredible dog!

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We had a really fun weekend.  When I wasn’t working, I was just having a blast.  We went to my parents house for dinner on Saturday, along a bunch of family.  I am so lucky to have cousins that are around the same age as me.  They are like sisters to me.  We played pool and drank beer until 10 (well, I drank water, I don’t drink), which is late for us old folk.
Yesterday was the first Pug Club meeting of the year, and it was also the birthday bash for a litter  that one of the pugs had.  It was held at a local obedience / agility training school.  
Slow and Steady!
Oliver is a funny guy. He is pretty used to other dogs, but he just freezes up at these pug club meetings.  He was literally trying to crawl into Dan’s jacket (while Dan was wearing it) to hide from the other dogs.  I don’t know what it is, but Oliver is really afraid of other pugs. Anyway, I felt bad because he was obviously having  a terrible time, trying to hide in my hair and Dan’s coat, so I decided I’d try to distract him with treats and tricks.
Piece of Cake!
At first I got him to jump over one of the jumps.  That was too easy, so we decided we would try to get him to do the balance beam.  That was a little trickier, and a little scarier, but after he made it the first time he was just the happiest little dog in the world! He looked so proud. 
After we mastered the beam, we tried the tubes.  Those were a little trickier, but he soon caught onto that, and after about half an hour of training he looked like an old master! We even got  him to go up and down a ramp that was taller than me! He was just awesome.  And, although Dan says he’s not a dog guy, he’s a natural dog whisperer.
In the beginning I was a little embarrassed because Oliver was acting like he had never seen another dog before.  I felt like that parent whose kid sits by himself in the corner eating glue while the others all play with their action figures.  But, in the end I was just beaming! I am so proud of my dog.  So, he’s a little socially stunted, but damn he is smart! 

So, You want to start a business…? Practice your creative writing skills.

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When you are selling something online, your customer can’t pick up and touch the garment.  You need to be able to accurately describe the garments in a way that is inciting.

When I first started selling on Etsy, I browsed around to see what other sellers were saying about their products, and I made a bullet list of things that seemed important to include:
  • What kind of fabric is it made of? What is the print and colour?
  • What trims are used?
  • What kind of fit does it have? High waist, low cut, boy leg, etc…?
  • What ways can it be worn? Sleepwear, lingerie, in the pool…?
  • What kind of special features does it have? Organic lining, hand stitching?
  • How is the product mailed and how long will it take? Is it ready made or made to order?
  • What size is it, or what sizes can it be made in?
Once you have the basics that you need to cover, put it into your own words. This should be obvious, but do not copy and paste another sellers writing to use for your own.  I hear about this happening and have actually had this happen to me recently. It is really hurtful to have your hard work appropriated like that.  Even if you feel your writing isn’t your strong point, the more you do it in your own words, the better you will become.

Something I am really horrible at is proofreading, but it’s really very important.  Last month, I had Abbey go through my listings and proof read a bunch of my descriptions.  I was mortified to find that I had sentences with such horrible typo’s in them that they hardly made any sense!  If you are a terrible proof reader like me, enlist a friend, boyfriend, husband, wife, grandma, brother, sister, neighbour, just someone, to read over your listings.

I’ve been pretty happy with my product descriptions, but I always want to make them better.  Lately, I’ve been trying to add suggestions about how the garments can be worn – like a really cute bra could be worn under a sheer chiffon top as a statement piece, or paired with shorts on the beach for sunbathing… There is always room for improvement.

Creating a product description template will make your life simpler and easier. A template style description will create consistency through all of your listings and ensure that you don’t forget to add important information, like sizing, shipping methods, and processing times.  This way, each time you create a new listing, all you have to do is edit your product description section.  I have created a basic template for my listings that has a the Description first, the Sizing information, Processing time, Shipping time, and then a note about custom orders and combined shipping.  Although most of this information is already in your shop policies, I know as a buyer, I’m not always likely to click on the shop policies page.  I like to have all of the information in front of me.

Describing your items can be challenging.  I mean, really, once you’ve described a pair of panties the 100th time, it starts to feel pretty redundant.  Challenge your self and try to think of new ways to phrase things, and have a friend proof read to make sure your hard work is displayed sans typos!

Working is more fun when you do it with a friend…

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I’m an introvert, through and through.  I’m not the kind of girl who has ever had a whole lot of friends, but I’ve been very lucky to have just a few close ones throughout my life… and Abbey is one of the closest. I met Abbey several years ago, can’t remember the year exactly, but it was shortly after college and she and I ended up working together in a textile design studio.  We worked together for a few months before we really  even started talking. One day we wound up on the same bus headed to work, so I sat beside her and tried to small talk.  I had been absent the day before, so she asked where I had been.  I was embarrassed to report that we had an unfortunate and emotionally exhausting “porch fire” at the house I had been renting, as a result of an errantly thrown and non-extinguisher joint (not mine!) that landed in a planter full of peat moss during a birthday party, only to smoulder throughout the day and burst into flames late Sunday night… I took the Monday off due to emotional exhaustion (and probably a lagging hangover). Oh, early 20’s I miss you! Anyway… something about the joint-sparked birthday porch fire story just clicked, we cracked up laughing and have been friends ever since.  (My landlord didn’t find it as funny…)
Me and my Abbey!
Anyway! Abbey came up on Tuesday morning and just left this afternoon.  We got so much done, though I have to admit I feel like Abbey was more productive than I was, I’ve been feeling very scattered this week…

 Most of Tuesday, Abbey went through my horrendous box of receipts from the last year and organized them into folders and entered them into a super-awesome expense tracking spreadsheet that will now allow me to have my income tax done.  She organized and labelled pattern pieces, she organized my completed orders  & shipping receipts into binders. We packed up orders, prepared some new label, and worked on an inventory catalog with hotlinks for easier ordering of supplies.

Last night we rolled all of my elastic onto cardboard spools while watching episodes of Destination Truth on Netflix. Dan even pitched in and rolled 50 meters of candy-pink elastic for us!  In the process I found things I didn’t even know I had… like a ton of snow white fold over elastic.  That’s something I can never have enough of.

 I am really liking having my sewing room set up in the spare bedroom.  It has made a big difference in my frame of mind.  It’s nice to feel like I “go to work” and “leave” at the end of the day… even though it’s just upstairs.  Abbey labelled my binders for me, everything is starting to look so professional, and I’m starting to feel like I’m really running a business.

A rare photo of Ohhh Lulu herself!

Happy Easter

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Phew! Holy moly! We had a super busy weekend… but, I am so happy to report that I finally have a real living room / dining room and a separate work area! I snapped some photos on my (crappy) phone to show. I finally am getting the house the way I always dreamed of.  
Finally have a real living room with seating for more than 2!

We got rid of a few old pieces of furniture, and finally went through some boxes that had never been unpacked when we moved last winter.  We cleared out a ton of space, and made a combined art studio for Dan / Sewing Studio for me.  The little room fit a lot more than we thought it would.  It’s still a little cramped, but in a way, it’s great.  Everything is close by.  Everything finally has a place.  We got new bookshelves for the living room and some fancy new lights.  We will get a new tv stand next weekend and retire the 1970’s record player we are currently using as a tv stand to the basement.  The only other thing we are on the lookout for is a nice dining room table and chairs, which I will probably pick up at an auction.
yup, that’s my finger in the shot!

I was very, very grateful to have the help of my little brother (who is actually a big guy, but will always be my baby brother) to help Dan move the furniture upstairs because there was no way in hell I could have done it. We basically worked all day Saturday, and most of Sunday morning, but everything is done! I am so happy to have a separate work area, and an area where I can relax, and have people over, without having to explain the factory workroom that took over the main floor of my house.  I will take better pictures once we have everything complete.  I already made a big mess in my sewing room today…

We couldn’t have done at it a better time too.  I still am a little behind on orders, but am catching up.  I think this will help increase my productivity.  I also have Abbey coming up again this week to help out for 2 days this time, so we can lock ourselves in and work into the wee hours…

Dan and I just got back from dinner with my family.  Easter is a big get-together for us, all of the extended family comes.  We have lots of little ones in our family, and I got to have a little time with my cousins kids (who are as dear to me as nephews).  My family is also full of dog lovers, so it’s kind of like a big dog party. My little Oliver is the wimpiest of the bunch, and spends most of the time snuggling on my lap.

SO, YOU WANT TO START A BUSINESS…? Be the kind of place you would like to shop!

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I like to shop on Etsy, especially for jewelry, supplies, and for gifts.  There is always something unique to find.  However, I am sometimes scared off by sellers whose policies include statements like “No Refunds / No Returns!” or sellers with no shop policies whatsoever.

Your shop policies say a lot about your store and you as a business person. When I first opened my Etsy shop and set up my shop policies, I thought to myself, “What would I expect as a customer?” 
I’d want to know that if a package gets lost in the mail, it will be replaced or my money refunded.  I’d also like to know that if I buy something that doesn’t fit, the seller will make it right for me.  A seller who offers an awesome exchange / return policy shows that they are confident in their work. And, let’s face it, it is impossible to always sew something that fits perfectly the first time every time.  Being prepared for when things don’t go as planned will help you deal with the issue with grace and calmness.  Returns, lost items, etc, are all a part of doing business.
As you grow, it is important that you continually update your shop policies.  When I first started, I could get an order out in a few weeks.  Now that business is more steady, it takes me some time, but it is important that your customer clearly understand the nature of your turn around before hand.   

Have clear shop policies

Writing shop policies is actually pretty easy.  We all know what we expect as customers.  If you are unsure of what to write, check out other shop’s Policies Pages for inspiration (but do not copy).  Etsy makes it really, really easy.
Once you have your shop policies written, the second part, which can be the more challenging part, is living up to them.  It’s no fun dealing with a customer who has a package that’s been lost in the mail, it’s disappointing and frustrating! But, the faster you deal with issues, and more prepared you are, the happier your customer will be.

Moving work spaces…

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One of my goals for this year was to have more of my items photographed on models.  This can be really challenging when you live in a small town, it’s just hard to find people who are able to do what you want! But, I was really fortunate to be in contact with the lovely Emily, from emilystudios.com, who was able to provide me with some stunning photographs of some of the new items that will be in my shop when I reopen.  It is really fun to work with models and photographers this way.  You get to see your garments in a whole new light.  I absolutely love these!
New Lace Cami coming soon… image courtesy of emilystudios.com/

I am just about caught up on my orders and am feeling more confident in my ability to get it all done.  I’ve still been working weekends trying to get ahead, but I’m getting there. This weekend was pretty busy, between doing my regular boring weekend stuff, like grocery shopping and checking out the new Target which just came to town, a trip to Ikea, and of course, sewing.  I am going into work today to help train the new employee at on old ‘day job.’ I am hoping she catches on quickly so that I will have one less responsibility to worry about.

Stripes! Coming soon… image courtesy emilystudios.com/

Next weekend, Dan and I are doing a major re-arrange of the house.  When we moved in I set up my sewing stuff in our living room. When I was working 4 or 5 days a week, and sewing on weekends only, I wanted to be able to be somewhere close to where Dan was so we could kind of hang out a bit.  But, now that I am home sewing pretty much every day, I’m finding that my work space is a) constantly messy c) I now have a large stockpile of supplies to deal with and b) constantly looking at my workspace stresses me out when I’m trying to relax.  So, we are combining Dan’s art studio with my sewing space into one of the spare bedrooms upstairs  We picked up some bookshelves at Ikea on Sunday, and have a whole plan laid out. Our Living room is moving to our front room, the stuff in the front room is moving upstairs, the dining table is moving back up from the basement to where the living room is now. It’s actually going to be  a ton of work and I’m really hoping my brother will kindly come over and help move furniture, but I’m really looking forward to not having to constantly look at my work and having a real living room / dining room area.

Happy Spring Everyone…

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Apparently yesterday was the first day of spring.  You’d never know it, looking out my door.  We haven’t accumulated much more snow, but it feels like it’s been snowing steadily for the past 10 years… There’s no grass to be seen anywhere.  I normally survive winter ok, but this year is really getting to me.  It’s been really cold, really snowy, really… depressing!  I just desperately want to be warm!!! 
Here’s hoping you are somewhere nice and sunny!

So, you want to start a business…? Start with a great idea

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I get quite a few emails and questions from people who want to start a business – specifically in lingerie or clothing design – but are unsure where to start.  While I am by no means an expert, I have learned a thing or two through my experience on Etsy.  I’ve made lots of mistakes along the way, and continue to flub up here and there, but I’ve also learned a lot of valuable lessons.  I thought it might be fun to share some basic tips with those who are interested.  I know that many of my readers also run creative-type business, so I am hoping some of you will chip in as well!

I’m going to touch on some basics of selling on Etsy specifically – starting with choosing what to sell, photographing your items, writing shop policies, and writing product descriptions.

If you want to start a business, the first and most obvious thing you need is a really unique product to sell.

Before I even opened an Etsy account, I had a general idea in my head of a the type of product I wanted to sell.  I wanted to get into Lingerie.  For me, lingerie was a fun thing to sew, something I personally really enjoyed, and I thought would be a rewarding challenge to try!  We touched upon foundation garments in school, mostly corsets and bustiers, but other than that I did not have much experience with lingerie.  I gathered up resources; books, vintage patterns, vintage pieces, I sewed lots of samples. I sewed things that sucked, I sewed things that I threw in the garbage… I sewed a lot.  And I continue to sew a lot. I still have piles of items that just don’t make the cut.  I still sew things that get tossed in the garbage! I continually am trying new technique and trying to improve.

Practice your craft over and over… your style will evolve and your techniques will improve!

It is also important that you do some market research.  While there is hardly such thing as a completely original idea in this world, it is important that you, as a designer, have a unique aesthetic, something new and exciting to bring to the table.  There are hundreds of thousands of other sellers out there on Etsy alone, so imagine how hard it is to stick out?  Lingerie can be tricky because there are really only so many styles of knickers you can sew, but there are things you can do to make your garments stick out of the crowd.  Do you use top of the line, natural fabrics? Do you silkscreen your own designs on them? Do you add some kind of funky embellishment? Were you taught to hand sew by a fancy french couturier? Whatever it is, do something that makes you unique, so that people will instinctively look at what you do and think, “Oh! That must be *insert your brand name here*!” I think of brands that I admire, like Hopeless.  Hopeless has a very unique aesthetic, and I can always tell from a photo if it is Gaby’s work.

How well do your designs stand out?

What you sell is the most important part of your business (obviously), so it is important that you show creativity and integrity with your designs.  While it can be tempting to jump on a bandwagon or a trend, creating a distinct image that is your own will serve you better in the long run.  Incorporate trends, if that is something you like to do, but make them your own.

On the note of being unique, I just read this article this morning, The Technology Trap: Fashion, Copying and the Speed of Technology. From the article,

““The US is the only developed country without copyright protection on fashion designs,” Banks noted, “France, Japan, India and even China have some level of copyright protection for fashion designs.”  

Institutions such as the Fashion Law Institute and the CFDA are actively lobbying Congress to pass the Innovative Design Protection Act (IDPA) that would allow copyright protection on fashion designs for a term of 3 years.” 

 I would love to hear your thoughts on the ability to copyright a fashion design.  Would it stagnate designers? Or, would it encourage more creativity? The fashion industry largely thrives on copying one another.  While larger brands can compete with that type of competition, I always have concerns for smaller brands who do not have the production power to compete on the level of say, H&M or Urban Outfitters. You hear horror stories of Etsy Artisans being ripped off by mass producers overseas.  While I personally would try to avoid purchasing from brand that I knew was outright copying someones design, I know there is a high demand for fast fashion.  We have made such a sticky situation for ourselves. We want high end designer garments at a minimal price.  We practically begged for knock offs.  But now it makes it hard for new small designers to make a real break because their designs are being knocked off before they get a chance to make a name for themselves.  It’s a tricky situation, and I’m not sure what the answer is.  I do think that if we, as designers, make integrity a strict design policy, it would definitely help.  End Rant!

If you run a creative-type business, how did you decide what to sell? Was it an obvious skill you had, or did you have to think long and hard about what you would sell?  How do you keep your designs unique?

Good Week

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On Wednesday, I picked up my best friend, Abbey at the bus station. I haven’t seen Abbey since the summer.  I didn’t realize how much I missed her until I dropped her off again…

It was a huge help having someone come in and I made some great realizations.  I basically had Abbey do some of my grunt work, like fold and put away “fabric mountain.” I’ve been so behind on orders, I’ve been taking fabric out of my neatly organized boxes and tossing it on to “fabric mountain” after I finish cutting what I need.  “Fabric Mountain” was really stressing me out… Abbey folded it all, got rid of any unusable scraps, and organized it again for me by type.  After that, she cut out my “Thank You” cards, stamped my wash instruction tags, packed up a few orders, unpicked some stitches for me, emailed customers who were waiting for photos of custom orders, and generally just took a few things off of my to do list.  That alone was a huge stress reliever.  We worked until about 8:00 on Wednesday night.  It was so, so, so nice to have someone to work with.   I got about 10 or 12 orders out over the last couple of days, so I am starting to feel much better.  I have 2 more that should be ready tonight. If I can keep up pace for another week, I’ll be sittin’ pretty!

So, I guess what I really need is a person to come in once a week, or as needed, and help me with that kind of thing.  Abbey is going to come up again and try to get an inventory system set up for me, so that I have a list of where I purchase from, how much my bulk items cost me, etc, so that anyone could come in and see what I am running low on and potentially order more for me.  I’m realizing that it’s all the other things that keep be distracted from the actual production of garments, and that those things are generally things that anyone could come in and do if I have a system set up.

It was great having a friend come in and help out, it gave me a much better idea of what I need a helper to do.  I knew I needed a helper, but I wasn’t entirely sure what kind of helper I needed. I have a much better idea now.

In all, it’s been a good week.  A busy week but a good one.  We got a new hot water heater which means I can finally have a hot bath in more than just a puddle of water. In bad news, I have been having the worst time with Canada Post! It’s a long, convoluted story, but the moral is, I am changing shipping methods to the US.  All packages will be shipped via Canada Post / USPS Expedited Mail (which is Priority in USPS speak), which is more expensive, but comes with tracking and insurance. I also opened a UPS account and can now show that way upon request.

I am going to do some house keeping around my shop and change a few things within my listings. I’m going to offer general sizing for my panties, XS-XXL, but will also continue to work from your measurements if you are a tricky fit.  I also am going to have that sample sale that I keep talking about! I have a bunch of items that need new homes.  Sometimes I’ll finish sewing something and realize I made it a little to small, or have forgotten that the customer wanted a small change.  Those items get set aside, and I start forms scratch. I have samples, items I made that never made it to Etsy because I didn’t love them… I have a variety of sizes and will be sure to let everyone know as soon as the sale is posted.